Gem And Ring

  • Call : +1 929 578 7179
OUR STORE

Return and Refund Policy

Introduction

At Gem and Ring, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy to ensure your experience is as seamless as possible.

Return Eligibility

  • Timeframe: You have 30 days from the date of purchase to initiate a return.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process

  1. Contact Us: To initiate a return, please contact us at [email protected] with your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
  3. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
  • Partial Refunds: Partial refunds may be granted in cases where items are not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

  • Process: If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details of the item you wish to exchange.
  • Shipping: You will be responsible for paying for your own shipping costs for the exchanged item.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Customized or personalized products
  • Items on sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damaged or defective product. We will arrange for a replacement or refund as quickly as possible.

Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
  • Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
  • Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our return and refund policy, please contact us at:

  • Phone: +1 929 578 7179
  • Email: [email protected]
  • Address: TOP EXPLORE PTE LIMITED, RM 4, 16/F, HO KING COMM CENTRE, 2-16 FAYUEN STREET, MONG KOK, HONG KONG

We are committed to providing excellent customer service and ensuring your satisfaction with every purchase.