Gem And Ring

  • Call : +1 929 578 7179
OUR STORE

Shipping Policy

Introduction

At Gem and Ring, we strive to provide you with a smooth and reliable shipping experience. This shipping policy outlines our shipping methods, costs, delivery times, and other important information regarding the shipment of your orders.

Shipping Methods and Costs

  • Standard Shipping: Available for all orders, with delivery times varying by destination. Shipping costs are calculated at checkout based on your location and order weight.
  • Express Shipping: Available for an additional fee. Delivery times are faster than standard shipping and are calculated at checkout.

Delivery Times

  • Processing Time: All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
  • Estimated Delivery Times:
    • Standard Shipping: 12 to 20 business days.
    • Express Shipping: 5 to 8 business days.
  • Delays: Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather conditions, or other factors beyond our control.

Shipping Destinations

We offer worldwide shipping. However, please note that some locations may have restrictions or limitations, and we may not be able to ship to certain countries.

Order Tracking

  • Tracking Number: Once your order is shipped, you will receive a confirmation email with a tracking number.
  • Tracking Information: You can track your order using the tracking number provided on the carrier’s website.

International Shipping

  • Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Customs policies vary by country, and we recommend contacting your local customs office for more information.
  • Delays: International shipments may experience delays due to customs processing and other factors beyond our control.

Shipping Address

  • Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Changes: If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to accommodate changes, but we cannot guarantee that changes can be made once an order is processed.

Lost or Damaged Packages

  • Lost Packages: If your package is lost during transit, please contact us at [email protected]. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
  • Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damaged package and items. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Phone: +1 929 578 7179
  • Email: [email protected]
  • Address: TOP EXPLORE PTE LIMITED, RM 4, 16/F, HO KING COMM CENTRE, 2-16 FAYUEN STREET, MONG KOK, HONG KONG

We are dedicated to providing you with the best possible service and ensuring that your orders are delivered promptly and safely.